Cancellation & Return Policy

CANCELLATION

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Cancellations will be considered only if the request is made within 48 hours of placing a service order. However, cancellation is possible only if the product has not been picked up by us / possible only if the service technician has not started his course in reaching you.

To cancel your order, kindly mail us at info@funtastic.pt

 

RETURNS

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We want you to be 100% happy with your purchase from us. If you change your mind on any item purchased online, you can return it within 30 days of receipt. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@funtastic.pt.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@funtastic.pt

CHARGEBACK POLICY

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If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $35.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. 

FuntasticStore.com does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. 

FuntasticStore.com considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore: 

You agree that if you, the buyer, choose to do business with FuntasticStore.com, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $35 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, FuntasticStore.com will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach. 

In the event that you win the charge back with your credit card company, and have not returned our goods, FuntasticStore.com will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, FuntasticStore.com will file a report with your local police or sheriffs department, and file a mail fraud complaint with the United States Postal Inspection Service. 

Note: The customer must attempt to return any and all merchandise to FuntasticStore.com before attempting a chargeback. NO EXCEPTIONS!

Stolen Credit Card Purchases 

We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.